Frequently Asked Questions
Who should go to a therapist?
Why go to a therapist?
How will I know if my counselor is the right fit for me?
That first therapy session is a lot like a blind date. It can be stressful to meet a new therapist, and often our clients have been through multiple therapists. Below are a few questions you might want to ask yourself after the first session to see if therapy feels “right” with your therapist:
- How easy was it to talk with your therapist?
- Does your therapist seem like someone you could trust?
- Did it feel like your counselor was really listening to you?
- Does it seem like your counselor knows how to help you?
Additional FAQs (click to expand):
Everyone on our team is either a Doctoral level or Master’s level clinician, meaning they have earned an advanced degree in social work, psychology, or counseling. The letters behind their name represent the type of education and training they received. Ask your therapist if you want to learn more about their training and background, or visit the “Meet Our Team” page.
- PsyD: Doctor of Psychology
- LSW/LCSW: Licensed Social Worker/Licensed Clinical Social Worker
- LPC/LCPC: Licensed Professional Counselor/Licensed Clinical Professional Counselor
The costs and insurance coverage associated with therapy and psychological testing are incredibly complex and constantly changing. Whether your insurance plan has a deductible, a copay, a coinsurance, or some combination of all three, we’ll do our best to help you understand your insurance plan and your financial responsibility before your first session.
We strive to make our billing process as easy and transparent as possible. Our online portal allows for online payments, and our therapists are trained to accept payments at the beginning or end of every session. We are also happy to provide electronic or mailed statements to our clients whenever requested.
Despite our efforts to clarify our billing process, it’s best to call your healthcare provider (usually under behavioral health) and ensure Dr. Soriano and Lighthouse Counseling are within your insurance network.
Currently, Lighthouse Counseling is covered under most major insurance plans, many EAP programs, and other forms of coverage. Unfortunately, we do not accept State Aid or Medicaid at this time.
However, health insurance is constantly changing. Whether you are seeking psychological testing or therapy, it’s best to call your healthcare provider (usually under behavioral health) and ensure Dr. Soriano and Lighthouse Counseling are within your insurance network. Below are some of the major insurance panels we accept.
- BCBS PPO
- Aetna
- Cigna
- Quartz
- United Behavioral Health
- Medicare
Absolutely! Confidentiality is one of the core elements of mental health treatment. Your counselor cannot reveal the content of your sessions or even acknowledge if you are in therapy.
However, there are exceptions to confidentiality. If you are an immediate threat of danger to yourself or others around you, we may need to break confidentiality to ensure your safety. Your therapist will be more than happy to discuss the limits of confidentiality.
We’re conveniently located at 973 Featherstone Road, Rockford, IL, 61107, near the corner of Mulford and Guilford. The offices of Lighthouse Counseling of Rockford are on the first floor of the Featherstone building in Suite 360. Simply walk past the elevators until you reach the end of the hallway. Turn right, and then you’ll find our offices at the end of the hallway.
You can start your journey with Lighthouse Counseling by calling 815-520-0927 or clicking here to send us a message. We’ll be in touch with you as soon as possible to establish a connection and discuss how we can best serve you! If you decide to move forward with services, we will set you up in our client portal system where you can conveniently complete all of our brief intake paperwork and view upcoming appointments.
During your first session, you and your therapist will get to know one another, discuss what brought you to therapy, and decide the best course of treatment or types of psychological testing to pursue.
Yes! We are happy to provide HIPAA-protected telehealth therapy sessions if your insurance covers this method of therapy.
